|We did ultimately get 'assistance', I suppose. But this sign would be more accurate if it read, "Need Help? Good luck."|
We waited at Delta's ‘Need Help’ desk for over an hour, while a total of three customer service agents worked at a counter with a dozen work stations. We didn't have any other flight options, but other people in line did, and some of their options vanished while they waited. There was one customer service phone position, and we overheard someone say that hold times on the phone were over two hours.
- We rented a car and hotel room that went unused, which begs the question: Where could Delta have done better?Why let us book a tight connection to a destination with one flight per day, with such foreseeable delays, without at least warning us?
- The pilot took a long, long time to explain the baffling first attempt at landing, which was waved off in sight of the runway at an altitude of less than a thousand feet.
- Why not at least try to let passengers with very tight connections get off the plane first?
- How hard would it have been to contact crew of next flight to say, Hold for these people who are late through no fault of their own? Or least, don’t leave early!
- Isn’t it reasonable to use a different standard in terms of holding for delayed passengers, when the destination is served by only one flight per day?
- The night we spent at the airport Marriott in Kansas City served no purpose: $77.77
- Uber to the Kansas City hotel, because we were only going there to sleep and it was too late to ask a friend for a ride: $25.87
- AirBnB night in Turks & Caicos: $276.64
- Meal in Atlanta: $36.22
- Breakfast in Atlanta airport: $13.22
- One sixth of our vacation, the first in years: Priceless