Trader Joe's Brand Secrets

Mark Gardiner was an award-winning Copywriter and Creative Director, the VP of Marketing at one of Canada's best-loved retail chains, and ran his own ad agency. Then, he took a $12 per hour job at Trader Joe's, and discovered how one of America's most secretive companies built the strongest brand in its category, without ever spending a cent on brand advertising. Want to create a cult of customers devoted to your own brand? Then you need to read "Build a Brand Like Trader Joe's"

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Wednesday, September 12, 2018

This blog is no longer being updated. New TJ's content will appear on RevolutionaryOldIdea.com

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Click the photo to visit the new site. Thanks!
Thursday, July 19, 2018

Best Buy takes a page from 'Build a Brand Like Trader Joe's' to defy Amazon, and expectations...

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Bloomberg just put up a terrific story about the way that Best Buy uses its front-line customer service staff to fight off bigger and riche...
Monday, July 2, 2018

Check out this great podcast all about Trader Joe's

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I was flattered to be asked to contribute to this great podcast, sponsored by Zendesk, on the topic of great customer service. The first epi...
Monday, March 5, 2018

What Delta Airlines could learn from Trader Joe's

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TL;DR A Delta Airlines flight from Kansas City to Atlanta landed 43 minutes late, leaving us with a very tight connec...
Wednesday, August 9, 2017

Eater unmasks a bunch of TJ's secret suppliers

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It was fun helping the guys at Eater dig into who, exactly, supplies Trader Joe's house-brand products. I gave them the lead to look i...
Friday, June 16, 2017

Amazon shops at, no, FOR Whole Foods!

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Amazon has taken control of Whole Foods, a publicly traded company. Amazon's offering a 27% premium on shares -- $42 per share, for a to...
Wednesday, April 12, 2017

If you're in advertising, United's fiasco should make you want to slit your wrists

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Unless you've been hiding out in Tora Bora for the last few days, you know all about United Airline's PR fiasco. Last Sunday, an ove...
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